Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, wearable items (Shoes,Robes and hats), hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Personalised Items
* Gift cards
No refunds are available on personalised items. PERSONALISED merchandise cannot be returned or exchanged because we can not reuse these products. Items without personalisation can be returned.
Any merchandise found to have a defect will be replaced with the same product unless a refund is requested. CreativeGenius.ie does require the defective merchandise to be returned, and a postage-paid envelope for the return will be included in your replacement shipment.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items will be refunded at the same price that they were purchased.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 47 Green Road, Mullingar, Co. Westmeath, Republic of Ireland – N91K5A0.
To return your product, you should mail your product to: 47 Green Road, Mullingar, Co. Westmeath, Republic of Ireland – N91K5A0.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CreativeGenius.ie is not responsible for any customs and duties or tariffs and will not reimburse these charges for any reason
All artwork created is for your personal use only and NOT for commercial use (mass produced and/or resold). If you would like to use the created artwork for commercial use then please notify us first. Artwork that will be used for commercial use will cost more than standard prices.
Please contact us at [email protected] within 30 days of the original purchase date to arrange for a return or exchange.